{"id":23,"date":"2026-10-20T21:37:50","date_gmt":"2026-10-20T18:37:50","guid":{"rendered":"http:\/\/localhost\/teeninduskunst\/?page_id=23"},"modified":"2026-11-12T15:23:54","modified_gmt":"2026-11-12T13:23:54","slug":"meist","status":"publish","type":"page","link":"https:\/\/teeninduskunst.eu\/?page_id=23","title":{"rendered":"Minust"},"content":{"rendered":"\n<div id=\"tk-about\" lang=\"et\">\n<style>\n#tk-about{font-family:Inter,Arial,sans-serif;color:#26332e;background:#fafbf9;max-width:1200px;margin:auto}#tk-about *{box-sizing:border-box}\n#tk-about section.tk-section{padding:48px 32px}#tk-about h2{font-size:32px;line-height:1.25;color:#004534;margin:0 0 24px}#tk-about h3{font-size:23px;line-height:1.35;color:#004534;margin:0 0 12px}\n#tk-about p{font-size:17px;line-height:1.65;margin:0 0 24px}#tk-about p:last-child{margin-bottom:0}#tk-about a{color:#004534;text-underline-offset:4px}\n#tk-about .tk-about-intro{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,3fr);gap:36px;background:#fff;align-items:start}#tk-about figure{margin:0}#tk-about figure img{display:block;width:100%;height:auto}#tk-about figcaption{font-size:25px;line-height:1.35;color:#004534;margin-top:20px}\n#tk-about .tk-about-story,#tk-about .tk-about-approach{background:#edf3e9}#tk-about .tk-experience-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:28px}#tk-about .tk-experience-grid article{min-width:0;padding-top:20px;border-top:1px solid #dce4dc}#tk-about .tk-experience-note{margin-top:28px}\n#tk-about .tk-cta{display:inline-block;background:#d4f000;padding:14px 22px;border-radius:6px;text-decoration:none;font-weight:600;line-height:1.5}\n@media(max-width:700px){#tk-about section.tk-section{padding:32px 20px}#tk-about h2{font-size:28px}#tk-about .tk-about-intro,#tk-about .tk-experience-grid{grid-template-columns:1fr}#tk-about figure{max-width:400px}body.page-id-23 #mobile-header .custom-logo{width:240px!important;max-width:100%!important;height:auto!important}}\n#tk-about blockquote{margin:24px 0;padding:16px 24px;border-left:3px solid #58a000;background:#fff}#tk-about blockquote p:last-child{font-size:15px;margin-bottom:0}#tk-about [hidden]{display:none!important}#tk-about .tk-carousel-controls{display:flex;align-items:center;justify-content:center;gap:16px;margin:0 0 24px;flex-wrap:wrap}#tk-about .tk-carousel-controls button{min-width:44px;min-height:44px;padding:8px;border:1px solid #004534;border-radius:50%;background:#fff;color:#004534;cursor:pointer;font-size:18px}#tk-about .tk-carousel-dots{display:flex;gap:8px}#tk-about .tk-carousel-controls button[aria-pressed=\"true\"]{background:#004534;color:#fff}#tk-about .tk-carousel-controls button:focus-visible{outline:3px solid #58a000;outline-offset:3px}#tk-about .tk-carousel-status{font-size:14px}\n#tk-about .tk-experience-grid{align-items:start;gap:20px}\n#tk-about .tk-experience{background:#fff;border:1px solid #dce4dc;border-top:3px solid #d4f000;border-radius:6px;overflow:hidden}\n#tk-about .tk-experience summary{position:relative;display:block;list-style:none;cursor:pointer;padding:24px 58px 24px 24px;min-height:64px;color:#004534}\n#tk-about .tk-experience summary::-webkit-details-marker{display:none}\n#tk-about .tk-experience summary::after{content:'+';position:absolute;right:22px;top:23px;font:400 28px\/1 Arial,sans-serif}\n#tk-about .tk-experience[open] summary::after{content:'\u2212'}\n#tk-about .tk-experience summary:hover{background:#f3f7ef}\n#tk-about .tk-experience summary:focus-visible{outline:3px solid #004534;outline-offset:-4px}\n#tk-about .tk-experience summary h3{font-size:21px;line-height:1.4;margin:0}\n#tk-about .tk-experience-copy{padding:0 24px 24px}\n#tk-about .tk-experience-copy p{font-size:17px;line-height:1.65;margin:0}\n@media(max-width:767px){#tk-about .tk-experience-grid{grid-template-columns:1fr;gap:16px}#tk-about .tk-experience summary{padding:20px 52px 20px 18px}#tk-about .tk-experience summary h3{font-size:20px}#tk-about .tk-experience summary::after{right:18px;top:20px}#tk-about .tk-experience-copy{padding:0 18px 22px}}\n<\/style>\n<section class=\"tk-section tk-about-intro\">\n<figure><img decoding=\"async\" src=\"https:\/\/teeninduskunst.eu\/wp-content\/uploads\/2026\/11\/Sigrid_Arumae_lahiportree_retuseeritud_v1.png\" alt=\"Sigrid Arum\u00e4e\"><figcaption>Kujundan sujuvaid kogemusi klientide ja ettev\u00f5tete vahel<\/figcaption><\/figure>\n<div><h2>Tere, olen Sigrid.<\/h2>\n<p>Olen kliendikogemust pakkunud, kujundanud ja uurinud eri valdkondade ja suurusega ettev\u00f5tetes, nii \u00e4ri kui ka IT poolel. Minu kogemus ulatub vahetust klienditeenindusest meeskondade ja ettev\u00f5tte\u00fcleste muudatuste juhtimiseni. <\/p>\n<p>Teeninduskunst s\u00fcndis soovist kogutud teadmisi ja kogemusi edasi anda ning aidata Eesti teenindust arendada ja v\u00e4\u00e4rtustada.<\/p>\n<p><strong>Soovin, et kliendid saaksid teenuseid ja tooteid, mis vastavad nende tegelikele vajadustele.<\/strong> Selleks vajavad t\u00f6\u00f6tajad selget t\u00f6\u00f6korraldust, sobivaid t\u00f6\u00f6vahendeid ja tuge. Nii on ettev\u00f5ttel lihtsam klientidele antud lubadusi t\u00e4ita, hoida kliendisuhteid ja saavutada paremaid \u00e4ritulemusi.<\/p><\/div>\n<\/section>\n<section class=\"tk-section tk-about-story\">\n<h2>Minu lugu<\/h2>\n<p>Minu lugu algas ettev\u00f5ttes, kus head teenindust peeti kunstiks. Esmalt \u00f5ppisime t\u00f6\u00f6v\u00f5tteid, seej\u00e4rel lihvisime neid harjutamise ja tagasiside abil. \u00d5ppisin klienti kuulama, k\u00fcsimustega tema soove t\u00e4psustama ja oma suhtlemist tema j\u00e4rgi kohandama. Nii tekkis usaldus, mis aitas kliendil oma vajadustest avatumalt r\u00e4\u00e4kida ja minul talle sobiva lahenduse leida.<\/p>\n<p>Aja jooksul m\u00e4rkasin, et samu oskusi l\u00e4heb vaja k\u00f5ikjal, kus inimestega suhtleme. Kliendi, kolleegi, s\u00f5bra v\u00f5i lapsevanemana saame kuulata, m\u00e4rgata ja koos lahendusi leida.<strong>Teenindusoskusi kasutame alateadlikult teiste inimestega suheldes ning kujundame nendega suhteid, milles ise iga p\u00e4ev elame.<\/strong><\/p>\n<p>Hiljem, teeninduskeskusi luues ja juhtides, n\u00e4gin, kui palju kliendi kogemus s\u00f5ltub esmalt ettev\u00f5tte t\u00f6\u00f6korraldusest ja alles seej\u00e4rel teenindus\u00fcksusest endast. Ka h\u00e4sti koolitatud teenindajal on raske klienti aidata, kui vajalik info ei ole kiiresti leitav, vajab mitmeid koosk\u00f5lastusi v\u00f5i ei ole \u00fcldse teenindajani j\u00f5udnud. Teenindustiim kuuleb kliendi murest sageli esimesena ning peaaegu alati on selle k\u00f5rvaldamiseks vaja mite osakonna koost\u00f6\u00f6d.<\/p>\n<p><strong>Minu s\u00fcdameasi on aidata ettev\u00f5tjatel ja juhtidel m\u00e4rgata ja k\u00f5rvaldada takistusi, mille t\u00f5ttu j\u00e4\u00e4b m\u00fc\u00fck saamata, kannatavad kliendisuhted v\u00f5i tekib t\u00f6\u00f6tajatel tarbetut lisat\u00f6\u00f6d.<\/strong> Toetun kogemusele nii \u00e4ri kui ka IT poolel. Koos leiame, mida t\u00f6\u00f6korralduses muuta, et t\u00f6\u00f6tajate t\u00f6\u00f6 sujuks, kliendid oleksid rahul ja ettev\u00f5te saavutaks paremaid tulemusi.<\/p>\n\n<\/section>\n<section class=\"tk-section tk-about-approach\">\n<h2>M\u00e4rkan seoseid ja aitan leida toimivaid lahendusi<\/h2>\n<p>Mind huvitab, miks m\u00f5ni kogemus sujub loomulikult, teine aga n\u00f5uab pingutust nii kliendilt kui ka t\u00f6\u00f6tajalt. Vestlen t\u00f6\u00f6tajatega ja j\u00e4lgin nende igap\u00e4evat\u00f6\u00f6d, et m\u00f5ista, kuidas juhtimisotsused ja t\u00f6\u00f6korraldus m\u00f5jutavad t\u00f6\u00f6tajate v\u00f5imalusi klientide vajadustele vastata.<\/p>\n<p>Vajalik teadmine on sageli ettev\u00f5ttes juba olemas, eri inimeste ja meeskondade k\u00e4es. Aitan nende t\u00e4helepanekud kokku tuua ja otsustada, mida esimesena muuta. M\u00f5nikord piisab k\u00f5rvalpilgust v\u00f5i \u00fchisest arutelust, m\u00f5nikord vajab muutus p\u00f5hjalikumat anal\u00fc\u00fcsi ja tuge elluviimisel.<\/p>\n<p>L\u00e4htun p\u00f5him\u00f5ttest <strong>\u201eM\u00f5istame. M\u00f5\u00f5dame. Muutume.\u201c<\/strong> Kaasan inimesi, kelle igap\u00e4evat\u00f6\u00f6d muudatus puudutab. R\u00e4\u00e4gin otse sellest, mida oleme teada saanud ja milliste otsuste jaoks on veel infot vaja.<\/p>\n<p>Teenindusoskuste arendamine peab olema j\u00f5ukohane ka ettev\u00f5ttele, kus pole eraldi kliendikogemuse spetsialisti, teenindusjuhti v\u00f5i uuringu eelarvet. T\u00f6\u00f6 ulatuse lepime kokku ettev\u00f5tte vajaduste ja v\u00f5imaluste j\u00e4rgi.<\/p>\n<\/section>\n<section class=\"tk-section\" style=\"background:#fff\">\n<h2>Kogemus uurimisest elluviimiseni<\/h2>\n<div class=\"tk-experience-grid\"><details class=\"tk-experience\"><summary><h3 class=\"wp-block-heading\">Teeninduskeskuste loomine ja juhtimine<\/h3><\/summary><div class=\"tk-experience-copy\"><p>Silja Line\u2019is ja SuperSeaCatis tegelesin teenindus- ja m\u00fc\u00fcgi\u00fcksuste loomise, \u00fcmberkorraldamise ning juhtimisega.<\/p><\/div><\/details>\n<details class=\"tk-experience\"><summary><h3 class=\"wp-block-heading\">Teeninduskvaliteedi uurimine<\/h3><\/summary><div class=\"tk-experience-copy\"><p>TNS Emoris arendasin teeninduskvaliteedi uuringusuunda ja metoodikat ning aitasin ettev\u00f5tetel uuringutulemuste p\u00f5hjal teenindust arendada.<\/p><\/div><\/details>\n<details class=\"tk-experience\"><summary><h3 class=\"wp-block-heading\">Teenuste kvaliteet ja t\u00f6\u00f6tajate arendamine<\/h3><\/summary><div class=\"tk-experience-copy\"><p>Lux Expressis tegelesin kvaliteedi- ja tootejuhina teenuste arendamise, teeninduskvaliteedi j\u00e4lgimise, t\u00f6\u00f6juhiste ning koolitustega.<\/p><\/div><\/details>\n<details class=\"tk-experience\"><summary><h3 class=\"wp-block-heading\">T\u00f5hus t\u00f6\u00f6korraldus ja digilahendused<\/h3><\/summary><div class=\"tk-experience-copy\"><p>Eesti Energias juhtisin kasutajatoe, digitaalse t\u00f6\u00f6koha ja tugiteenuste meeskondi ning protsesside arendamist, automatiseerimist ja digitaliseerimist.<\/p><\/div><\/details>\n<details class=\"tk-experience\"><summary><h3 class=\"wp-block-heading\">Kliendikogemuse terviklik juhtimine<\/h3><\/summary><div class=\"tk-experience-copy\"><p>Forus Securitys koostasin ja juurutasin ettev\u00f5tte\u00fclese kliendikogemuse strateegia, arendasin m\u00f5\u00f5dikuid ja koost\u00f6\u00f6rutiine ning juhtisin kliendihalduse ja juhtimiskeskuse \u00fcksusi.<\/p><\/div><\/details><\/div>\n<p class=\"tk-experience-note\">Teeninduskunsti t\u00f6\u00f6des toetun oma erinevates ettev\u00f5tetes ja ametikohtadel saadud kogemusele.<\/p>\n<\/section>\n<section id=\"koostookogemused\" class=\"tk-section tk-recommendations\" style=\"background:#f0f4ec\">\n<h2>Kuidas koost\u00f6\u00f6 on meelde j\u00e4\u00e4nud?<\/h2>\n<p>Minuga koos t\u00f6\u00f6tanud juhtide kogemused.<\/p>\n<div class=\"tk-carousel-slides\"><blockquote><p>\u201eSigridi suurim tugevus on oskus m\u00e4rgata parendusv\u00f5imalusi seal, kus teised on harjunud senise olukorraga. Sama oluline on tema julgus nende v\u00f5imaluste nimel tegutseda.\u201c<\/p><p><strong>Einar Laagrik\u00fcll<\/strong><br>Minu otsene juht Forus Security AS-is<br><a href=\"https:\/\/www.linkedin.com\/in\/sigrid-arumae\/details\/recommendations\/\">Vaata soovitusi LinkedInis<\/a> \u00b7 2.10.2026<\/p><\/blockquote>\n<blockquote><p>\u201eSigrid tuleb organisatsiooniliste muutustega sujuvalt toime, teeb kindlalt keerulisi otsuseid ja otsib alati v\u00f5imalusi kvaliteedi parandamiseks.\u201c<\/p><p><strong>Ilmar K\u00e4\u00e4r<\/strong><br>Minu otsene juht Eesti Energias<br><a href=\"https:\/\/www.linkedin.com\/in\/sigrid-arumae\/details\/recommendations\/\">Vaata soovitusi LinkedInis<\/a> \u00b7 10.07.2025<\/p><\/blockquote>\n<blockquote><p>\u201eSigrid seab oma valdkonda juhtides kliendikogemuse j\u00e4rjekindlalt sisemistest huvidest ettepoole, tagades, et otsused toetaksid nii \u00e4rieesm\u00e4rke kui ka kliendile loodavat v\u00e4\u00e4rtust.\u201c<\/p><p><strong>Andres Pilve<\/strong><br>Minu otsene juht Eesti Energias<br><a href=\"https:\/\/www.linkedin.com\/in\/sigrid-arumae\/details\/recommendations\/\">Vaata soovitusi LinkedInis<\/a> \u00b7 18.06.2025<\/p><\/blockquote><\/div><div class=\"tk-carousel-controls\" hidden=\"\"><button type=\"button\" data-prev=\"\" aria-label=\"Eelmine soovitus\">\u2190<\/button><div class=\"tk-carousel-dots\"><button type=\"button\" data-slide=\"0\" aria-label=\"Soovitus 1: Einar Laagrik\u00fcll\" aria-pressed=\"false\">1<\/button><button type=\"button\" data-slide=\"1\" aria-label=\"Soovitus 2: Ilmar K\u00e4\u00e4r\" aria-pressed=\"false\">2<\/button><button type=\"button\" data-slide=\"2\" aria-label=\"Soovitus 3: Andres Pilve\" aria-pressed=\"false\">3<\/button><\/div><button type=\"button\" data-next=\"\" aria-label=\"J\u00e4rgmine soovitus\">\u2192<\/button><span class=\"tk-carousel-status\" aria-live=\"polite\"><\/span><\/div>\n<p style=\"font-size:14px\">Katkendid LinkedInis avaldatud soovitustest, t\u00f5lgitud inglise keelest. Soovitused kirjeldavad koost\u00f6\u00f6d minu varasemates rollides.<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/sigrid-arumae\/\" target=\"_blank\" rel=\"noopener\">Sigrid Arum\u00e4e LinkedInis \u2197<\/a><\/p>\n<\/section><script>(function(){var root=document.getElementById('koostookogemused');if(!root)return;var slides=Array.from(root.querySelectorAll('blockquote')),dots=Array.from(root.querySelectorAll('[data-slide]')),index=0;root.querySelector('.tk-carousel-controls').hidden=false;function show(n){index=(n+slides.length)%slides.length;slides.forEach(function(s,i){s.hidden=i!==index;});dots.forEach(function(b,i){b.setAttribute('aria-pressed',String(i===index));});root.querySelector('.tk-carousel-status').textContent=(index+1)+' \/ '+slides.length;}root.querySelector('[data-prev]').addEventListener('click',function(){show(index-1);});root.querySelector('[data-next]').addEventListener('click',function(){show(index+1);});dots.forEach(function(b,i){b.addEventListener('click',function(){show(i);});});show(0);})();<\/script>\n\n<\/div>\n\n\n\n<section id=\"kontakt\" class=\"tk-shared-contact\">\n<style>.tk-shared-contact{background:#edf3e9;padding:48px 40px;margin:32px 0;color:#26332e}.tk-shared-contact h2{color:#004534;font-size:clamp(26px,3vw,38px);line-height:1.25;margin:0 0 24px}.tk-shared-contact p{font-size:18px;line-height:1.65;margin:0 0 22px}.tk-shared-contact .tk-booking{display:inline-flex;align-items:center;min-height:48px;background:#D4F000;color:#004534;padding:14px 24px;border-radius:6px;font-weight:700;text-decoration:none}.tk-shared-contact .tk-booking:hover{background:#004534;color:#fff}.tk-shared-contact .tk-booking:focus-visible{outline:3px solid #004534;outline-offset:4px}.tk-shared-contact .tk-booking-note{font-size:14px;margin:12px 0 24px}.tk-shared-contact .tk-contact-links{display:flex;flex-wrap:wrap;gap:10px 32px}.tk-shared-contact .tk-contact-links a{color:#004534;font-weight:700;display:inline-flex;align-items:center;min-height:44px;overflow-wrap:anywhere;max-width:100%}@media(max-width:767px){.tk-shared-contact{padding:28px 18px;margin:24px 0}.tk-shared-contact p{font-size:16px}.tk-shared-contact .tk-booking{font-size:16px;padding:12px 18px}.tk-shared-contact .tk-contact-links{flex-direction:column;gap:4px}}<\/style>\n<h2>Arutame, millest alustada<\/h2>\n<p>Enne \u00fchenduse v\u00f5tmist ei pea teadma, kas vaja on uut t\u00f6\u00f6korraldust, automatiseerimist v\u00f5i muud lahendust. R\u00e4\u00e4gime, mis praegu muret teeb ja mida on soov saavutada \u2014 selgitame koos v\u00e4lja sobiva j\u00e4rgmise sammu.<\/p>\n<p><strong>Tutvumine ja v\u00f5imaliku koost\u00f6\u00f6 l\u00e4bim\u00f5tlemine on tasuta.<\/strong> Investeeringuvajaduse lepime kokku enne t\u00f6\u00f6 alustamist, kui selle sisu ja maht on t\u00e4pselt paigas.<\/p>\n<a class=\"tk-booking\" href=\"https:\/\/calendar.app.google\/hqHbjm7PXWbPPBN56\" target=\"_blank\" rel=\"noopener\">Vali sobiv aeg kalendrist \u2197<\/a>\n<p class=\"tk-booking-note\">Ajavalik avaneb Google\u2019i kalendri broneerimislehel uues aknas.<\/p>\n<style>.tk-shared-contact .tk-contact-choice{cursor:pointer;color:#004534;font-weight:700;min-height:44px;padding:10px 0}.tk-shared-contact .tk-contact-choice svg{vertical-align:-.15em;margin-right:.35em}<\/style>\n<details class=\"tk-phone-confirm\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 3h4l2 5-3 2a15 15 0 0 0 7 7l2-3 5 2v4c0 1-1 2-2 2C10 21 3 14 2 5c0-1 1-2 2-2z\"\/><\/svg>Helista<\/summary>\n<div class=\"tk-contact-links\"><a href=\"tel:+3725093300\">Helista +372 509 3300<\/a><\/div>\n<\/details>\n<details class=\"tk-contact-form\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg>Kirjuta e-kiri<\/summary>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f184-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"184\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F23#wpcf7-f184-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"184\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f184-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>.tk-inquiry{max-width:42rem;padding:20px;background:#fff;border:1px solid #dce4dc;border-radius:8px}.tk-inquiry .tk-field{display:block;margin-bottom:16px;font-weight:600}.tk-inquiry .tk-field input,.tk-inquiry select,.tk-inquiry textarea{display:block;width:100%;max-width:100%;margin-top:6px;box-sizing:border-box}.tk-inquiry .wpcf7-list-item{margin:0}.tk-inquiry .tk-consent{margin-bottom:16px}\n<\/style>\n<div class=\"tk-inquiry\">\n\t<p><label class=\"tk-field\">Sinu ees- ja perenimi * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"120\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label><br \/>\n<label class=\"tk-field\">Sinu e-kirja aadress * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"254\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label><br \/>\n<label class=\"tk-field\">Teenus, mille kohta soovid infot <span class=\"wpcf7-form-control-wrap\" data-name=\"your-service\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"your-service\"><option value=\"\">Vali teenus<\/option><option value=\"Kliendikogemuse arendamine\">Kliendikogemuse arendamine<\/option><option value=\"Teeninduskeskuste arendamine\">Teeninduskeskuste arendamine<\/option><option value=\"N\u00f5ustamine ja koolitus\">N\u00f5ustamine ja koolitus<\/option><option value=\"Teeninduskunsti indeks\">Teeninduskunsti indeks<\/option><\/select><\/span><\/label><br \/>\n<label class=\"tk-field\">Sinu k\u00fcsimus * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"5000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><\/label>\n\t<\/p>\n\t<div class=\"tk-consent\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"save-contact\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"save-contact\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Luban Teeninduskunstil salvestada oma e-posti aadressi kliendiandmebaasi, et hoida \u00fchendust v\u00f5imaliku koost\u00f6\u00f6 asjus.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"tk-consent\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"marketing-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"marketing-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Soovin saada Teeninduskunsti uudiseid ja pakkumisi e-posti teel.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Saada s\u00f5num\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<\/details>\n<details class=\"tk-whatsapp-contact\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a9 9 0 0 1-9 9 9 9 0 0 1-4-.9L3 21l1.4-4.6A9 9 0 1 1 21 11.5Z\"\/><\/svg>Kirjuta WhatsAppis<\/summary>\n<div class=\"tk-contact-links\"><a href=\"https:\/\/wa.me\/3725093300?text=Tere%21%20Soovin%20Teeninduskunstiga%20koost%C3%B6%C3%B6d%20arutada.\">Ava WhatsApp<\/a><\/div>\n<\/details>\n<\/section>\n\n\n<style>#tk-floating-contact{position:fixed;right:24px;bottom:76px;z-index:9990;display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:12px 22px;background:#D4F000;color:#004534;border:1px solid #004534;border-radius:6px;box-shadow:0 3px 14px #00453426;font:700 17px\/1.3 Inter,Arial,sans-serif;text-decoration:none}#tk-floating-contact[hidden]{display:none!important}#tk-floating-contact:hover{background:#004534;color:#fff}#tk-floating-contact:focus-visible{outline:3px solid #004534;outline-offset:4px}body.popup-drawer-open #tk-floating-contact{display:none!important}@media(max-width:767px){#tk-floating-contact{left:16px;right:auto;bottom:calc(16px + env(safe-area-inset-bottom,0px));font-size:16px;padding:12px 18px;max-width:calc(100vw - 130px)}}<\/style>\n<a id=\"tk-floating-contact\" href=\"https:\/\/teeninduskunst.eu\/?page_id=25\" hidden>Arutame koos<\/a>\n<script>(function(){var link=document.getElementById('tk-floating-contact');if(!link)return;var contact=document.querySelector('.tk-shared-contact');var menu=document.getElementById('mobile-toggle');function update(){var rect=contact?contact.getBoundingClientRect():null;var visible=rect ? !(rect.top>=window.innerHeight||rect.bottom<=0) : false;var menuOpen=menu ? menu.getAttribute('aria-expanded')==='true' : false;link.hidden=Boolean(visible||menuOpen||document.body.classList.contains('page-id-25'));}var queued=false;function schedule(){if(queued)return;queued=true;requestAnimationFrame(function(){queued=false;update();});}window.addEventListener('scroll',schedule,{passive:true});window.addEventListener('resize',schedule,{passive:true});if(menu)new MutationObserver(update).observe(menu,{attributes:true,attributeFilter:['aria-expanded']});update();})();<\/script>\n\n","protected":false},"excerpt":{"rendered":"<p>Kujundan sujuvaid kogemusi klientide ja ettev\u00f5tete vahel Tere, olen Sigrid. Olen kliendikogemust pakkunud, kujundanud ja uurinud eri valdkondade ja suurusega ettev\u00f5tetes, nii \u00e4ri kui ka IT poolel. Minu kogemus ulatub vahetust klienditeenindusest meeskondade ja ettev\u00f5tte\u00fcleste muudatuste juhtimiseni. Teeninduskunst s\u00fcndis soovist kogutud teadmisi ja kogemusi edasi anda ning aidata Eesti teenindust arendada ja v\u00e4\u00e4rtustada. Soovin, et&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-23","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23"}],"version-history":[{"count":18,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":182,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/23\/revisions\/182"}],"wp:attachment":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}