{"id":49,"date":"2026-11-02T20:42:13","date_gmt":"2026-11-02T18:42:13","guid":{"rendered":"http:\/\/localhost\/teeninduskunst\/?page_id=49"},"modified":"2026-11-12T13:20:15","modified_gmt":"2026-11-12T11:20:15","slug":"teeninduskunsti-akadeemia","status":"publish","type":"page","link":"https:\/\/teeninduskunst.eu\/?page_id=49","title":{"rendered":"N\u00f5ustamine ja koolitus"},"content":{"rendered":"\n<div id=\"tk-academy-service\" lang=\"et\"><style>\n@media(max-width:767px){body.page-id-49 #mobile-header .custom-logo{width:240px!important;max-width:100%!important;height:auto!important}body.page-id-49 .entry-hero h1{font-size:30px;overflow-wrap:anywhere}}\n#tk-academy-service{font-family:Inter,Arial,sans-serif;color:#26332e;background:#fafbf9;max-width:1200px;margin:auto}\n#tk-academy-service *{box-sizing:border-box}\n#tk-academy-service section.tk-section{padding:48px 32px}\n#tk-academy-service h1{font-size:42px;line-height:1.18;color:#004534;margin:20px 0 28px}\n#tk-academy-service 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li{margin-bottom:20px}\n#tk-academy-service .tk-growth{position:relative;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:32px;margin:36px 0;color:#004534}\n#tk-academy-service .tk-growth-line{position:absolute;left:0;top:64px;width:100%;height:60px;pointer-events:none;color:#779477}\n#tk-academy-service .tk-growth-step{position:relative;text-align:center}\n#tk-academy-service .tk-growth-leaf{display:block;width:144px;height:108px;object-fit:contain;margin:0 auto 24px;background:#edf3e9}\n@media(max-width:700px){#tk-academy-service section.tk-section{padding:32px 20px}#tk-academy-service h1{font-size:33px}#tk-academy-service h2{font-size:28px}#tk-academy-service .tk-situations{grid-template-columns:1fr}#tk-academy-service .tk-growth{grid-template-columns:1fr;gap:28px}#tk-academy-service .tk-growth-line{display:none}#tk-academy-service .tk-growth-step{text-align:left;padding-left:104px;min-height:110px}#tk-academy-service .tk-growth-leaf{position:absolute;left:0;top:0;width:80px;height:80px;margin:0}}\n#tk-academy-service .tk-service-identity{display:flex;align-items:center;gap:20px;margin-bottom:24px}#tk-academy-service .tk-service-identity img{width:80px;height:80px;object-fit:contain;flex-shrink:0}#tk-academy-service .tk-service-identity p{margin:0;color:#004534;font-size:22px;font-weight:600;line-height:1.35}@media(max-width:700px){#tk-academy-service .tk-service-identity{gap:16px}#tk-academy-service .tk-service-identity img{width:64px;height:64px}#tk-academy-service .tk-service-identity p{font-size:20px}}\nbody.page-id-49 .entry-hero h1{display:flex;align-items:center;justify-content:center;gap:24px}body.page-id-49 .entry-hero h1::before{content:\"\";display:block;flex:0 0 80px;width:80px;height:80px;background:url(\"https:\/\/teeninduskunst.eu\/wp-content\/uploads\/2026\/11\/teeninduskunst-akadeemia-ilma-kaareta-v1.png\") center\/contain no-repeat}@media(max-width:700px){body.page-id-49 .entry-hero h1{gap:16px;font-size:30px;overflow-wrap:anywhere}body.page-id-49 .entry-hero h1::before{flex-basis:64px;width:64px;height:64px}}#tk-academy-service .tk-situations{align-items:start}\n#tk-academy-service .tk-situation{background:#fff;border:1px solid #dce4dc;border-top:3px solid #d4f000;border-radius:6px;overflow:hidden}\n#tk-academy-service .tk-situation summary{position:relative;display:block;list-style:none;cursor:pointer;padding:24px 58px 24px 24px;min-height:64px;color:#004534}\n#tk-academy-service .tk-situation summary::-webkit-details-marker{display:none}\n#tk-academy-service .tk-situation summary::after{content:'+';position:absolute;right:22px;top:23px;font:400 28px\/1 Arial,sans-serif}\n#tk-academy-service .tk-situation[open] summary::after{content:'\u2212'}\n#tk-academy-service .tk-situation summary:hover{background:#f3f7ef}\n#tk-academy-service .tk-situation summary:focus-visible{outline:3px solid #004534;outline-offset:-4px}\n#tk-academy-service .tk-situation summary h3{font-size:21px;line-height:1.4;margin:0}\n#tk-academy-service .tk-situation-copy{padding:0 24px 24px}\n#tk-academy-service .tk-situation-copy p:last-child{margin-bottom:0}\n@media(max-width:767px){#tk-academy-service .tk-situation summary{padding:20px 52px 20px 18px}#tk-academy-service .tk-situation summary h3{font-size:20px}#tk-academy-service .tk-situation summary::after{right:18px;top:20px}#tk-academy-service .tk-situation-copy{padding:0 18px 22px}}\n\n\n\n#tk-academy-service .tk-benefit-disclosures{display:grid;grid-template-columns:1fr;gap:12px;max-width:820px;margin-top:24px}\n#tk-academy-service .tk-benefit-disclosures .tk-situation{border-top:1px solid #dce4dc;border-left:3px solid #d4f000}\n#tk-academy-service .tk-benefit-disclosures .tk-situation-copy p{font-size:17px;line-height:1.65}\n<\/style>\n<section class=\"tk-section tk-intro\">\n<h1>Kuidas muuta teadmised paremateks m\u00fc\u00fcgitulemusteks ja sujuvamaks teeninduseks?<\/h1>\n<p>Ettev\u00f5ttes on sageli olemas teadmised oma toodetest, klientidest ja juhtimisest. Igap\u00e4evat\u00f6\u00f6s ei pruugi aga olla selge, kuidas neid omavahel siduda, et m\u00e4rgata m\u00fc\u00fcgiv\u00f5imalusi, lahendada klientide vajadusi ja teha paremini koost\u00f6\u00f6d.<\/p>\n<p><strong>Aitan juhtidel ja t\u00f6\u00f6tajatel muuta olemasolevad teadmised praktilisteks t\u00f6\u00f6v\u00f5teteks, mis toetavad m\u00fc\u00fcki, teeninduskvaliteeti ja ettev\u00f5tte eesm\u00e4rke.<\/strong><\/p>\n<p>\u00d5pime ettev\u00f5tte enda olukordadest: anal\u00fc\u00fcsime koos p\u00e4ris teenindusjuhtumeid, harjutame lahendusi ja lepime kokku, mida t\u00f6\u00f6s teisiti teha. Vajaduse korral osalen vaatlejana igap\u00e4evat\u00f6\u00f6s, koolitusel v\u00f5i koost\u00f6\u00f6kohtumisel ning aitan m\u00e4rgata seoseid ja kasutamata v\u00f5imalusi.<\/p>\n<p><a class=\"tk-cta\" href=\"https:\/\/teeninduskunst.eu\/?page_id=25\">Arutame koos, millest alustada<\/a><\/p>\n<\/section>\n<section class=\"tk-section \">\n<h2>Millistes olukordades saan abiks olla?<\/h2>\n<div class=\"tk-situations\">\n<details class=\"tk-situation\"><summary><h3>V\u00e4rske k\u00f5rvalpilk aitab leida v\u00f5imalusi, mida saab kohe kasutada.<\/h3><\/summary><div class=\"tk-situation-copy\"><p>Osalen kokkuleppel vaatleja v\u00f5i kuulajana \u00fcksuse t\u00f6\u00f6s, protsessis, koolitusel v\u00f5i koost\u00f6\u00f6kohtumisel. Alustamiseks pole vaja p\u00f5hjalikku koolitusprogrammi \u2014 vaatame \u00fcht konkreetset olukorda v\u00f5i t\u00f6\u00f6l\u00f5iku.<\/p><p><strong>Tulemuseks on t\u00e4helepanekud ja praktilised soovitused, mida ettev\u00f5te saab kohe rakendada<\/strong>, et parandada teenindust, koost\u00f6\u00f6d v\u00f5i kliendikogemust. Vaatluse ulatuse lepime kokku ettev\u00f5tte vajaduste ja v\u00f5imaluste j\u00e4rgi.<\/p><\/div><\/details>\n<details class=\"tk-situation\"><summary><h3>Teeninduskvaliteedi kohta on erinevaid arvamusi, kuid puudub \u00fchine arusaam.<\/h3><\/summary><div class=\"tk-situation-copy\"><p>Anal\u00fc\u00fcsime koos t\u00f6\u00f6tajate ja juhtidega p\u00e4ris teenindusjuhtumeid. Alustada saab \u00fchest \u00fchisest arutelust, kus leiame, mis toimib, mida parandada ja millistest p\u00f5him\u00f5tetest edaspidi l\u00e4htuda.<\/p><p><strong>Tulemuseks on konkreetsed t\u00e4helepanekud ja juhised teenindusjuhile<\/strong>, millele meeskonna t\u00f6\u00f6s ja arendamises keskenduda. Anal\u00fc\u00fcsis osalenud t\u00f6\u00f6tajad saavad tagasiside ja praktilised soovitused kohe kaasa.<\/p><\/div><\/details>\n<details class=\"tk-situation\"><summary><h3>Teenindajad tunnevad tooteid, kuid m\u00fc\u00fcgiv\u00f5imalused j\u00e4\u00e4vad kasutamata.<\/h3><\/summary><div class=\"tk-situation-copy\"><p>Aitan v\u00e4lja selgitada, kas puudu on kliendi vajaduse m\u00e4rkamise oskus, sobivad m\u00fc\u00fcgijuhised v\u00f5i \u00f5igel hetkel k\u00e4ttesaadav info. Harjutame t\u00e4psustavate k\u00fcsimuste esitamist ja sobivate lahenduste pakkumist.<\/p><p><strong>Tulemuseks on selgus, milliseid juhiseid v\u00f5i abimaterjale on vaja<\/strong>, ning kokkulepped nende loomiseks v\u00f5i t\u00e4iendamiseks. Aitan leida, kuidas vajalik info teenindaja t\u00f6\u00f6laual sujuvalt k\u00e4ttesaadavaks teha, et seda saaks kasutada kliendiga suhtlemise ajal.<\/p><\/div><\/details>\n<details class=\"tk-situation\"><summary><h3>Koost\u00f6\u00f6 takerdub ja kliendi k\u00fcsimused j\u00e4\u00e4vad \u00fcksuste vahele.<\/h3><\/summary><div class=\"tk-situation-copy\"><p>Aitan \u00fchistes aruteludes siduda eri rollide vaated ning leppida kokku selgemad vastutused ja koost\u00f6\u00f6viisid.<\/p><p><strong>Tulemuseks on kokkulepped, kes mille eest vastutab ja kuidas info liigub<\/strong>, et kliendi k\u00fcsimus saaks lahendatud ning v\u00e4heneks t\u00f6\u00f6 edasi-tagasi suunamine.<\/p><\/div><\/details>\n<details class=\"tk-situation\"><summary><h3>Teadmised on olemas, kuid nende rakendamine igap\u00e4evat\u00f6\u00f6s j\u00e4\u00e4b ebaselgeks.<\/h3><\/summary><div class=\"tk-situation-copy\"><p>Aitan juhtidel ja t\u00f6\u00f6tajatel siduda toote-, kliendi- ja juhtimisalased teadmised konkreetsete teenindusolukordade ning ettev\u00f5tte eesm\u00e4rkidega.<\/p><\/div><\/details>\n<details class=\"tk-situation\"><summary><h3>Koolitustel \u00f5pitu ei muuda t\u00f6\u00f6v\u00f5tteid oodatud viisil.<\/h3><\/summary><div class=\"tk-situation-copy\"><p>Vaatame, mis takistab teadmiste kasutamist, harjutame ettev\u00f5tte enda olukordi ning lepime kokku, kuidas \u00f5pitut t\u00f6\u00f6s rakendada ja kinnistada.<\/p><\/div><\/details>\n<\/div>\n<\/section>\n<section class=\"tk-section\" style=\"background:#fff\">\n<h2>Mis kasu saab ettev\u00f5te?<\/h2>\n<p>Alustada saab \u00fchest vaatlusest v\u00f5i \u00fchisest juhtumianal\u00fc\u00fcsist. P\u00f5hjalikuma \u00f5ppe vajaduse selgitame v\u00e4lja t\u00f6\u00f6 k\u00e4igus.<\/p>\n<p>Kokkulepitud koost\u00f6\u00f6 tulemusena saab:<\/p>\n<div class=\"tk-benefit-disclosures\">\n<details class=\"tk-situation tk-benefit\"><summary><h3>Selged prioriteedid:<\/h3><\/summary><div class=\"tk-situation-copy\"><p>millele juht saab kohe t\u00e4helepanu p\u00f6\u00f6rata ja millist arendust meeskond vajab.<\/p><\/div><\/details>\n<details class=\"tk-situation tk-benefit\"><summary><h3>Igap\u00e4evat\u00f6\u00f6s kasutatavad t\u00f6\u00f6v\u00f5tted ja abimaterjalid:<\/h3><\/summary><div class=\"tk-situation-copy\"><p>juhised, n\u00e4ited ja vajalik info, mis toetavad teenindajat kliendiga suhtlemise ajal.<\/p><\/div><\/details>\n<details class=\"tk-situation tk-benefit\"><summary><h3>\u00dchtsema arusaama heast teenindusest:<\/h3><\/summary><div class=\"tk-situation-copy\"><p>juhid ja t\u00f6\u00f6tajad oskavad hinnata p\u00e4ris olukordi ning anda konkreetset, p\u00f5hjendatud tagasisidet.<\/p><\/div><\/details>\n<details class=\"tk-situation tk-benefit\"><summary><h3>Toimiva koost\u00f6\u00f6:<\/h3><\/summary><div class=\"tk-situation-copy\"><p>selgemad vastutused ja infoliikumise kokkulepped, mis v\u00e4hendavad k\u00fcsimuste edasi-tagasi suunamist.<\/p><\/div><\/details>\n<details class=\"tk-situation tk-benefit\"><summary><h3>Sihituma panuse inimeste arendamisse:<\/h3><\/summary><div class=\"tk-situation-copy\"><p>koolitused ja harjutused l\u00e4htuvad tegelikust vajadusest ning nende rakendumist j\u00e4lgitakse igap\u00e4evat\u00f6\u00f6s.<\/p><\/div><\/details>\n<\/div>\n<\/section>\n<section class=\"tk-section tk-method\">\n<h2>Mismoodi t\u00f6\u00f6tan?<\/h2>\n<div class=\"tk-growth\" aria-label=\"Koost\u00f6\u00f6sammud\"><svg class=\"tk-growth-line\" viewBox=\"0 0 1080 60\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><path d=\"M180 28 C290 -12 380 65 540 28 S760 -10 900 28\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"\/><\/svg>\n<div class=\"tk-growth-step\"><img loading=\"lazy\" decoding=\"async\" class=\"tk-growth-leaf\" src=\"https:\/\/teeninduskunst.eu\/wp-content\/uploads\/2026\/11\/lehed-moistame-v1.png\" width=\"144\" height=\"108\" alt=\"\"\/><h3>M\u00f5istame<\/h3><p>Selgitame koos, milline olukord vajab t\u00e4helepanu ja mida soovitakse saavutada. Alustada saab \u00fche t\u00f6\u00f6l\u00f5igu vaatlusest, juhtumianal\u00fc\u00fcsist v\u00f5i \u00fchisest arutelust.<\/p><\/div>\n<div class=\"tk-growth-step\"><img loading=\"lazy\" decoding=\"async\" class=\"tk-growth-leaf\" src=\"https:\/\/teeninduskunst.eu\/wp-content\/uploads\/2026\/11\/lehed-moodame-v1.png\" width=\"144\" height=\"108\" alt=\"\"\/><h3>M\u00f5\u00f5dame<\/h3><p>Vaatame p\u00e4ris t\u00f6\u00f6olukordi, olemasolevaid juhiseid ja tulemusi. T\u00e4psustame, kas takistus peitub teadmistes, oskustes, info k\u00e4ttesaadavuses v\u00f5i t\u00f6\u00f6korralduses.<\/p><\/div>\n<div class=\"tk-growth-step\"><img loading=\"lazy\" decoding=\"async\" class=\"tk-growth-leaf\" src=\"https:\/\/teeninduskunst.eu\/wp-content\/uploads\/2026\/11\/lehed-muutume-v1.png\" width=\"144\" height=\"108\" alt=\"\"\/><h3>Muutume<\/h3><p>Harjutame vajalikke t\u00f6\u00f6v\u00f5tteid, t\u00e4iendame juhiseid v\u00f5i lepime kokku muudatused koost\u00f6\u00f6s. Annan juhtidele ja t\u00f6\u00f6tajatele praktilised soovitused ning lepime kokku, kuidas nende rakendumist ja m\u00f5ju j\u00e4lgida.<\/p><\/div>\n<\/div>\n<\/section>\n\n<\/div>\n\n\n<section id=\"kontakt\" class=\"tk-shared-contact\">\n<style>.tk-shared-contact{background:#edf3e9;padding:48px 40px;margin:32px 0;color:#26332e}.tk-shared-contact h2{color:#004534;font-size:clamp(26px,3vw,38px);line-height:1.25;margin:0 0 24px}.tk-shared-contact p{font-size:18px;line-height:1.65;margin:0 0 22px}.tk-shared-contact .tk-booking{display:inline-flex;align-items:center;min-height:48px;background:#D4F000;color:#004534;padding:14px 24px;border-radius:6px;font-weight:700;text-decoration:none}.tk-shared-contact .tk-booking:hover{background:#004534;color:#fff}.tk-shared-contact .tk-booking:focus-visible{outline:3px solid #004534;outline-offset:4px}.tk-shared-contact .tk-booking-note{font-size:14px;margin:12px 0 24px}.tk-shared-contact .tk-contact-links{display:flex;flex-wrap:wrap;gap:10px 32px}.tk-shared-contact .tk-contact-links a{color:#004534;font-weight:700;display:inline-flex;align-items:center;min-height:44px;overflow-wrap:anywhere;max-width:100%}@media(max-width:767px){.tk-shared-contact{padding:28px 18px;margin:24px 0}.tk-shared-contact p{font-size:16px}.tk-shared-contact .tk-booking{font-size:16px;padding:12px 18px}.tk-shared-contact .tk-contact-links{flex-direction:column;gap:4px}}<\/style>\n<h2>Arutame, millest alustada<\/h2>\n<p>Enne \u00fchenduse v\u00f5tmist ei pea teadma, kas vaja on uut t\u00f6\u00f6korraldust, automatiseerimist v\u00f5i muud lahendust. R\u00e4\u00e4gime, mis praegu muret teeb ja mida on soov saavutada \u2014 selgitame koos v\u00e4lja sobiva j\u00e4rgmise sammu.<\/p>\n<p><strong>Tutvumine ja v\u00f5imaliku koost\u00f6\u00f6 l\u00e4bim\u00f5tlemine on tasuta.<\/strong> Investeeringuvajaduse lepime kokku enne t\u00f6\u00f6 alustamist, kui selle sisu ja maht on t\u00e4pselt paigas.<\/p>\n<a class=\"tk-booking\" href=\"https:\/\/calendar.app.google\/hqHbjm7PXWbPPBN56\" target=\"_blank\" rel=\"noopener\">Vali sobiv aeg kalendrist \u2197<\/a>\n<p class=\"tk-booking-note\">Ajavalik avaneb Google\u2019i kalendri broneerimislehel uues aknas.<\/p>\n<style>.tk-shared-contact .tk-contact-choice{cursor:pointer;color:#004534;font-weight:700;min-height:44px;padding:10px 0}.tk-shared-contact .tk-contact-choice svg{vertical-align:-.15em;margin-right:.35em}<\/style>\n<details class=\"tk-phone-confirm\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 3h4l2 5-3 2a15 15 0 0 0 7 7l2-3 5 2v4c0 1-1 2-2 2C10 21 3 14 2 5c0-1 1-2 2-2z\"\/><\/svg>Helista<\/summary>\n<div class=\"tk-contact-links\"><a href=\"tel:+3725093300\">Helista +372 509 3300<\/a><\/div>\n<\/details>\n<details class=\"tk-contact-form\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg>Kirjuta e-kiri<\/summary>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f184-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"184\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F49#wpcf7-f184-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"184\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f184-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>.tk-inquiry{max-width:42rem;padding:20px;background:#fff;border:1px solid #dce4dc;border-radius:8px}.tk-inquiry .tk-field{display:block;margin-bottom:16px;font-weight:600}.tk-inquiry .tk-field input,.tk-inquiry select,.tk-inquiry textarea{display:block;width:100%;max-width:100%;margin-top:6px;box-sizing:border-box}.tk-inquiry .wpcf7-list-item{margin:0}.tk-inquiry .tk-consent{margin-bottom:16px}\n<\/style>\n<div class=\"tk-inquiry\">\n\t<p><label class=\"tk-field\">Sinu ees- ja perenimi * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"120\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label><br \/>\n<label class=\"tk-field\">Sinu e-kirja aadress * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"254\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label><br \/>\n<label class=\"tk-field\">Teenus, mille kohta soovid infot <span class=\"wpcf7-form-control-wrap\" data-name=\"your-service\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"your-service\"><option value=\"\">Vali teenus<\/option><option value=\"Kliendikogemuse arendamine\">Kliendikogemuse arendamine<\/option><option value=\"Teeninduskeskuste arendamine\">Teeninduskeskuste arendamine<\/option><option value=\"N\u00f5ustamine ja koolitus\">N\u00f5ustamine ja koolitus<\/option><option value=\"Teeninduskunsti indeks\">Teeninduskunsti indeks<\/option><\/select><\/span><\/label><br \/>\n<label class=\"tk-field\">Sinu k\u00fcsimus * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"5000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><\/label>\n\t<\/p>\n\t<div class=\"tk-consent\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"save-contact\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"save-contact\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Luban Teeninduskunstil salvestada oma e-posti aadressi kliendiandmebaasi, et hoida \u00fchendust v\u00f5imaliku koost\u00f6\u00f6 asjus.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"tk-consent\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"marketing-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"marketing-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Soovin saada Teeninduskunsti uudiseid ja pakkumisi e-posti teel.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Saada s\u00f5num\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<\/details>\n<details class=\"tk-whatsapp-contact\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a9 9 0 0 1-9 9 9 9 0 0 1-4-.9L3 21l1.4-4.6A9 9 0 1 1 21 11.5Z\"\/><\/svg>Kirjuta WhatsAppis<\/summary>\n<div class=\"tk-contact-links\"><a href=\"https:\/\/wa.me\/3725093300?text=Tere%21%20Soovin%20Teeninduskunstiga%20koost%C3%B6%C3%B6d%20arutada.\">Ava WhatsApp<\/a><\/div>\n<\/details>\n<\/section>\n\n\n<style>#tk-floating-contact{position:fixed;right:24px;bottom:76px;z-index:9990;display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:12px 22px;background:#D4F000;color:#004534;border:1px solid #004534;border-radius:6px;box-shadow:0 3px 14px #00453426;font:700 17px\/1.3 Inter,Arial,sans-serif;text-decoration:none}#tk-floating-contact[hidden]{display:none!important}#tk-floating-contact:hover{background:#004534;color:#fff}#tk-floating-contact:focus-visible{outline:3px solid #004534;outline-offset:4px}body.popup-drawer-open #tk-floating-contact{display:none!important}@media(max-width:767px){#tk-floating-contact{left:16px;right:auto;bottom:calc(16px + env(safe-area-inset-bottom,0px));font-size:16px;padding:12px 18px;max-width:calc(100vw - 130px)}}<\/style>\n<a id=\"tk-floating-contact\" href=\"https:\/\/teeninduskunst.eu\/?page_id=25\" hidden>Arutame koos<\/a>\n<script>(function(){var link=document.getElementById('tk-floating-contact');if(!link)return;var contact=document.querySelector('.tk-shared-contact');var menu=document.getElementById('mobile-toggle');function update(){var rect=contact?contact.getBoundingClientRect():null;var visible=rect ? !(rect.top>=window.innerHeight||rect.bottom<=0) : false;var menuOpen=menu ? menu.getAttribute('aria-expanded')==='true' : false;link.hidden=Boolean(visible||menuOpen||document.body.classList.contains('page-id-25'));}var queued=false;function schedule(){if(queued)return;queued=true;requestAnimationFrame(function(){queued=false;update();});}window.addEventListener('scroll',schedule,{passive:true});window.addEventListener('resize',schedule,{passive:true});if(menu)new MutationObserver(update).observe(menu,{attributes:true,attributeFilter:['aria-expanded']});update();})();<\/script>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Kuidas muuta teadmised paremateks m\u00fc\u00fcgitulemusteks ja sujuvamaks teeninduseks? Ettev\u00f5ttes on sageli olemas teadmised oma toodetest, klientidest ja juhtimisest. Igap\u00e4evat\u00f6\u00f6s ei pruugi aga olla selge, kuidas neid omavahel siduda, et m\u00e4rgata m\u00fc\u00fcgiv\u00f5imalusi, lahendada klientide vajadusi ja teha paremini koost\u00f6\u00f6d. Aitan juhtidel ja t\u00f6\u00f6tajatel muuta olemasolevad teadmised praktilisteks t\u00f6\u00f6v\u00f5teteks, mis toetavad m\u00fc\u00fcki, teeninduskvaliteeti ja ettev\u00f5tte eesm\u00e4rke. \u00d5pime&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/49","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49"}],"version-history":[{"count":6,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":175,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/49\/revisions\/175"}],"wp:attachment":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}