{"id":52,"date":"2026-11-02T20:43:30","date_gmt":"2026-11-02T18:43:30","guid":{"rendered":"http:\/\/localhost\/teeninduskunst\/?page_id=52"},"modified":"2026-11-03T19:14:01","modified_gmt":"2026-11-03T17:14:01","slug":"teeninduskunsti-indeks","status":"publish","type":"page","link":"https:\/\/teeninduskunst.eu\/?page_id=52","title":{"rendered":"Teeninduskunsti indeks"},"content":{"rendered":"<style>body.page-id-52 .entry-hero h1{display:flex;align-items:center;justify-content:center;gap:24px}body.page-id-52 .entry-hero h1::before{content:\"\";display:block;flex:0 0 80px;width:80px;height:80px;background:url(\"https:\/\/teeninduskunst.eu\/wp-content\/uploads\/2026\/11\/teeninduskunst-indeks-ilma-kaareta-v1.png\") center\/contain no-repeat}@media(max-width:700px){body.page-id-52 .entry-hero h1{gap:16px;font-size:30px;overflow-wrap:anywhere}body.page-id-52 .entry-hero h1::before{flex-basis:64px;width:64px;height:64px}}<\/style>\n<div class=\"wp-block-group has-text-color has-background\" style=\"color:#26332e;background-color:#edf3e9;padding-top:48px;padding-right:32px;padding-bottom:48px;padding-left:32px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-6aab8c21 wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Investeerite teenindusse. Kas klient m\u00e4rkab vahet?<\/h2><p class=\"wp-block-paragraph\"><strong>Arendamisel<\/strong><\/p><p class=\"wp-block-paragraph\">Milline teeninduskoht vajab rohkem t\u00e4helepanu? Kas tehtud muudatused parandavad klientide kogemust? Millele toetuda j\u00e4rgmise arendusotsuse tegemisel?<\/p><p class=\"wp-block-paragraph\">Teeninduskunsti indeksist arendame lihtsat ja taskukohast v\u00f5imalust koguda p\u00e4ris klientide hinnanguid ning muuta need ettev\u00f5tte juhtimisel kasutatavaks infoks.<\/p><\/div><\/div><div class=\"wp-block-group has-text-color has-background\" style=\"color:#26332e;background-color:#ffffff;padding-top:48px;padding-right:32px;padding-bottom:48px;padding-left:32px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-6aab8c21 wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Rohkem kui \u00fcks \u00fcldine hinne<\/h2><p class=\"wp-block-paragraph\">Teenindusele hinnangu andmine on saanud igap\u00e4evaseks. \u00dcldine hinne ei n\u00e4ita aga alati, milline osa kogemusest toimis h\u00e4sti ja kus j\u00e4i midagi puudu.<\/p><p class=\"wp-block-paragraph\"><strong>Teeninduskunsti indeksit arendan selleks, et p\u00e4ris klientide hinnangud aitaksid v\u00f5rrelda teeninduse eri etappe ning m\u00f5ista, mida tasub parandada.<\/strong><\/p><p class=\"wp-block-paragraph\">Lisaks ettev\u00f5tte enda tulemustele on eesm\u00e4rk pakkuda v\u00f5rdlust oma valdkonna ja Eesti keskmisega. Nii saab ettev\u00f5te hinnata, kus ollakse tugevad ning millised arengukohad vajavad t\u00e4helepanu.<\/p><p class=\"wp-block-paragraph\"><em>Valdkonna ja Eesti keskmise v\u00f5rdlused muutuvad v\u00f5imalikuks, kui kogunenud on piisavalt v\u00f5rreldavaid kliendihinnanguid.<\/em><\/p><\/div><\/div><div class=\"wp-block-group has-text-color has-background\" style=\"color:#26332e;background-color:#fafbf9;padding-top:48px;padding-right:32px;padding-bottom:48px;padding-left:32px\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-6aab8c21 wp-block-group-is-layout-constrained\"><h2 class=\"wp-block-heading\">Esimene versioon keskendub f\u00fc\u00fcsilistele teeninduskohtadele<\/h2><p class=\"wp-block-paragraph\">Alustame ettev\u00f5tetest, kus klient saab teeninduskogemuse kohapeal. Muude teeninduskanalite m\u00f5\u00f5tmine j\u00e4\u00e4b edasiseks arenduseks.<\/p><p class=\"wp-block-paragraph\">T\u00f6\u00f6tame v\u00e4lja m\u00f5\u00f5tmise sisu, k\u00fcsimused ja hindamisp\u00f5him\u00f5tted. T\u00e4psemat lahendust tutvustame siis, kui need on l\u00e4bi t\u00f6\u00f6tatud ja kinnitatud.<\/p><\/div><\/div>\n\n<section id=\"kontakt\" class=\"tk-shared-contact\">\n<style>.tk-shared-contact{background:#edf3e9;padding:48px 40px;margin:32px 0;color:#26332e}.tk-shared-contact h2{color:#004534;font-size:clamp(26px,3vw,38px);line-height:1.25;margin:0 0 24px}.tk-shared-contact p{font-size:18px;line-height:1.65;margin:0 0 22px}.tk-shared-contact .tk-booking{display:inline-flex;align-items:center;min-height:48px;background:#D4F000;color:#004534;padding:14px 24px;border-radius:6px;font-weight:700;text-decoration:none}.tk-shared-contact .tk-booking:hover{background:#004534;color:#fff}.tk-shared-contact .tk-booking:focus-visible{outline:3px solid #004534;outline-offset:4px}.tk-shared-contact .tk-booking-note{font-size:14px;margin:12px 0 24px}.tk-shared-contact .tk-contact-links{display:flex;flex-wrap:wrap;gap:10px 32px}.tk-shared-contact .tk-contact-links a{color:#004534;font-weight:700;display:inline-flex;align-items:center;min-height:44px;overflow-wrap:anywhere;max-width:100%}@media(max-width:767px){.tk-shared-contact{padding:28px 18px;margin:24px 0}.tk-shared-contact p{font-size:16px}.tk-shared-contact .tk-booking{font-size:16px;padding:12px 18px}.tk-shared-contact .tk-contact-links{flex-direction:column;gap:4px}}<\/style>\n<h2>Arutame, millest alustada<\/h2>\n<p>Enne \u00fchenduse v\u00f5tmist ei pea teadma, kas vaja on uut t\u00f6\u00f6korraldust, automatiseerimist v\u00f5i muud lahendust. R\u00e4\u00e4gime, mis praegu muret teeb ja mida on soov saavutada \u2014 selgitame koos v\u00e4lja sobiva j\u00e4rgmise sammu.<\/p>\n<p><strong>Tutvumine ja v\u00f5imaliku koost\u00f6\u00f6 l\u00e4bim\u00f5tlemine on tasuta.<\/strong> Investeeringuvajaduse lepime kokku enne t\u00f6\u00f6 alustamist, kui selle sisu ja maht on t\u00e4pselt paigas.<\/p>\n<a class=\"tk-booking\" href=\"https:\/\/calendar.app.google\/hqHbjm7PXWbPPBN56\" target=\"_blank\" rel=\"noopener\">Vali sobiv aeg kalendrist \u2197<\/a>\n<p class=\"tk-booking-note\">Ajavalik avaneb Google\u2019i kalendri broneerimislehel uues aknas.<\/p>\n<style>.tk-shared-contact .tk-contact-choice{cursor:pointer;color:#004534;font-weight:700;min-height:44px;padding:10px 0}.tk-shared-contact .tk-contact-choice svg{vertical-align:-.15em;margin-right:.35em}<\/style>\n<details class=\"tk-phone-confirm\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M4 3h4l2 5-3 2a15 15 0 0 0 7 7l2-3 5 2v4c0 1-1 2-2 2C10 21 3 14 2 5c0-1 1-2 2-2z\"\/><\/svg>Helista<\/summary>\n<div class=\"tk-contact-links\"><a href=\"tel:+3725093300\">Helista +372 509 3300<\/a><\/div>\n<\/details>\n<details class=\"tk-contact-form\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg>Kirjuta e-kiri<\/summary>\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f184-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"184\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F52#wpcf7-f184-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"184\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f184-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>.tk-inquiry{max-width:42rem;padding:20px;background:#fff;border:1px solid #dce4dc;border-radius:8px}.tk-inquiry .tk-field{display:block;margin-bottom:16px;font-weight:600}.tk-inquiry .tk-field input,.tk-inquiry select,.tk-inquiry textarea{display:block;width:100%;max-width:100%;margin-top:6px;box-sizing:border-box}.tk-inquiry .wpcf7-list-item{margin:0}.tk-inquiry .tk-consent{margin-bottom:16px}\n<\/style>\n<div class=\"tk-inquiry\">\n\t<p><label class=\"tk-field\">Sinu ees- ja perenimi * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"120\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/label><br \/>\n<label class=\"tk-field\">Sinu e-kirja aadress * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"254\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label><br \/>\n<label class=\"tk-field\">Teenus, mille kohta soovid infot <span class=\"wpcf7-form-control-wrap\" data-name=\"your-service\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"your-service\"><option value=\"\">Vali teenus<\/option><option value=\"Kliendikogemuse arendamine\">Kliendikogemuse arendamine<\/option><option value=\"Teeninduskeskuste arendamine\">Teeninduskeskuste arendamine<\/option><option value=\"N\u00f5ustamine ja koolitus\">N\u00f5ustamine ja koolitus<\/option><option value=\"Teeninduskunsti indeks\">Teeninduskunsti indeks<\/option><\/select><\/span><\/label><br \/>\n<label class=\"tk-field\">Sinu k\u00fcsimus * <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"5\" maxlength=\"5000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span><\/label>\n\t<\/p>\n\t<div class=\"tk-consent\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"save-contact\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"save-contact\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Luban Teeninduskunstil salvestada oma e-posti aadressi kliendiandmebaasi, et hoida \u00fchendust v\u00f5imaliku koost\u00f6\u00f6 asjus.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"tk-consent\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"marketing-consent\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"marketing-consent\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Soovin saada Teeninduskunsti uudiseid ja pakkumisi e-posti teel.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Saada s\u00f5num\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n<\/details>\n<details class=\"tk-whatsapp-contact\">\n<summary class=\"tk-contact-choice\"><svg aria-hidden=\"true\" width=\"16\" height=\"16\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a9 9 0 0 1-9 9 9 9 0 0 1-4-.9L3 21l1.4-4.6A9 9 0 1 1 21 11.5Z\"\/><\/svg>Kirjuta WhatsAppis<\/summary>\n<div class=\"tk-contact-links\"><a href=\"https:\/\/wa.me\/3725093300?text=Tere%21%20Soovin%20Teeninduskunstiga%20koost%C3%B6%C3%B6d%20arutada.\">Ava WhatsApp<\/a><\/div>\n<\/details>\n<\/section>\n\n\n<style>#tk-floating-contact{position:fixed;right:24px;bottom:76px;z-index:9990;display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:12px 22px;background:#D4F000;color:#004534;border:1px solid #004534;border-radius:6px;box-shadow:0 3px 14px #00453426;font:700 17px\/1.3 Inter,Arial,sans-serif;text-decoration:none}#tk-floating-contact[hidden]{display:none!important}#tk-floating-contact:hover{background:#004534;color:#fff}#tk-floating-contact:focus-visible{outline:3px solid #004534;outline-offset:4px}body.popup-drawer-open #tk-floating-contact{display:none!important}@media(max-width:767px){#tk-floating-contact{left:16px;right:auto;bottom:calc(16px + env(safe-area-inset-bottom,0px));font-size:16px;padding:12px 18px;max-width:calc(100vw - 130px)}}<\/style>\n<a id=\"tk-floating-contact\" href=\"https:\/\/teeninduskunst.eu\/?page_id=25\" hidden>Arutame koos<\/a>\n<script>(function(){var link=document.getElementById('tk-floating-contact');if(!link)return;var contact=document.querySelector('.tk-shared-contact');var menu=document.getElementById('mobile-toggle');function update(){var rect=contact?contact.getBoundingClientRect():null;var visible=rect ? !(rect.top>=window.innerHeight||rect.bottom<=0) : false;var menuOpen=menu ? menu.getAttribute('aria-expanded')==='true' : false;link.hidden=Boolean(visible||menuOpen||document.body.classList.contains('page-id-25'));}var queued=false;function schedule(){if(queued)return;queued=true;requestAnimationFrame(function(){queued=false;update();});}window.addEventListener('scroll',schedule,{passive:true});window.addEventListener('resize',schedule,{passive:true});if(menu)new MutationObserver(update).observe(menu,{attributes:true,attributeFilter:['aria-expanded']});update();})();<\/script>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Investeerite teenindusse. Kas klient m\u00e4rkab vahet? Arendamisel Milline teeninduskoht vajab rohkem t\u00e4helepanu? Kas tehtud muudatused parandavad klientide kogemust? Millele toetuda j\u00e4rgmise arendusotsuse tegemisel? Teeninduskunsti indeksist arendame lihtsat ja taskukohast v\u00f5imalust koguda p\u00e4ris klientide hinnanguid ning muuta need ettev\u00f5tte juhtimisel kasutatavaks infoks. Rohkem kui \u00fcks \u00fcldine hinne Teenindusele hinnangu andmine on saanud igap\u00e4evaseks. \u00dcldine hinne ei&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=52"}],"version-history":[{"count":4,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":147,"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=\/wp\/v2\/pages\/52\/revisions\/147"}],"wp:attachment":[{"href":"https:\/\/teeninduskunst.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}